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 | Institute of Information Management, University of St. Gallen, Switzerland Bayer Business Services is a partner of the University of St. Gallen's Competence Center for Integrated Information Management, which provides the theoretical framework for presenting the company's range of BPO services (www.cciim.ch) |
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| 15 Years of Outsourcing Research: Systemization and Lessons Learned (PDF) Author: Holger von Jouanne-Diedrich, University of St. Gallen, Switzerland This article outlines best-practice outsourcing procedures and explains terminology used in the current context of the industrialization/ integration of information technology. An expanded and updated version of the IT Sourcing Map presented in the article can be found here: IT Sourcing Map |
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| The Basic Concepts behind Business Process Outsourcing (PDF) Authors: Rene Riedl, Johannes Kepler, University of Linz, Austria This article focuses on the definition of Business Process Outsourcing and the features that distinguish it from other forms of outsourcing. |
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| A Guide to Business Process Outsourcing (PDF) Author: BITKOM This guide explains the benefits offered by BPO and shows how BPO projects can be successfully implemented. A series of case studies enables readers to examine the advantages BPO could offer to their own companies. |
